Terms and Conditions

1. About Us

This website is operated by Love Your Fence. Throughout these Terms and Conditions, the words “we”, “us”, and “our” refer to Love Your Fence. The words “you” and “your” refer to the customer, user, or purchaser.

These Terms and Conditions apply to your use of our website and to all orders placed with us for goods and services.

By accessing our website, placing an order, or otherwise using our services, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not use our website or place an order with us.

2. Contact Details

Business name: Love Your Fence
Email: enquiries@loveyourfence.uk

If you need to contact us regarding an order, delivery, complaint, or any other matter, please contact us using the details above.

3. Application of These Terms

These Terms and Conditions apply to all quotations, orders, sales, supplies, and deliveries made by us unless otherwise expressly agreed by us in writing.

Any verbal discussion, statement, or indication given before, during, or after an order is placed shall not vary these Terms unless confirmed by us in writing.

Where there is any conflict between:

these Terms and Conditions,
any quotation issued by us,
any order confirmation,
and any other written communication,

the order of priority shall be:

written order confirmation,
written quotation,
these Terms and Conditions.

4. Eligibility to Purchase

You may only place an order with us if:

you are at least 18 years old, and
you are legally capable of entering into a binding contract.

By placing an order, you confirm that you meet these requirements.

5. Product Information

We take reasonable care to ensure that product descriptions, images, dimensions, specifications, colours, finishes, and prices shown on our website are as accurate as reasonably possible.

However:

all images are for illustration purposes only,
colours may vary due to lighting, screen display, manufacturing tolerances, and batch variation,
dimensions and specifications may vary within reasonable tolerances,
natural and manufactured materials may differ slightly from images, samples, or previous orders.

Composite and fencing products may have minor visual, dimensional, or tonal variation from batch to batch. Such variation shall not be treated as a defect where the goods remain of satisfactory quality, fit for purpose, and as described in all material respects.

Unless expressly confirmed in writing, no product is sold by reference to an exact shade, tone, grain, finish, or perfect uniformity.

6. Quotations

Any quotation given by us is an invitation to treat only and is not a binding offer capable of acceptance by you.

Quotations are subject to:

stock availability,
pricing changes,
delivery availability,
correction of errors or omissions,
and our written acceptance.

Unless otherwise stated in writing, quotations may be withdrawn or amended by us at any time before order acceptance.

7. Orders and Contract Formation

When you place an order, this constitutes an offer by you to purchase goods from us.

After you place an order, we may send an acknowledgement email or message confirming receipt. This is not acceptance of your order.

A contract is formed only when we expressly accept your order in writing, usually by sending an order confirmation or dispatch confirmation.

We reserve the right to refuse any order, including where:

goods are unavailable,
a pricing error has occurred,
delivery is not possible,
payment has not been authorised,
there is suspected fraud,
or there has been abusive, threatening, or unreasonable conduct.

If we are unable to accept your order after payment has been taken, we will refund sums paid in relation to the unaccepted order.

8. Prices

All prices are as stated on our website or in our written quotation at the time of order, subject to correction of obvious error.

Unless otherwise stated, prices may be shown inclusive or exclusive of VAT as indicated at checkout, on quotations, or on invoices.

Delivery charges, surcharges, remote area charges, pallet charges, re-delivery charges, and any special service costs will be shown separately where applicable.

We reserve the right to correct obvious pricing or calculation errors at any time before contract formation.

9. Payment

Payment must be made in full before dispatch unless we have agreed credit terms with you in writing.

We may accept payment by methods stated on our website or as otherwise agreed.

If payment is declined, reversed, or not received in cleared funds, we may suspend processing, dispatch, or delivery.

Title in the goods shall not pass to you until all sums due to us have been paid in full in cleared funds.

10. Delivery Services and Delivery Options

We may offer different delivery options from time to time, including standard delivery and upgraded delivery services.

The delivery option selected by you at the time of order is the delivery service that forms part of the contract.

Unless expressly stated in writing by us as a guaranteed service, all delivery services are estimated services only.

Standard delivery is not a guaranteed next-day, timed, or date-certain service.

Even where a faster or upgraded service is offered, this does not amount to a guaranteed time-specific service unless we expressly confirm in writing that:

a specific date or delivery window is guaranteed, and
such guarantee forms part of the contract.

If you choose a standard delivery service, you accept that it may sometimes arrive sooner than estimated, on the estimated date, or later than estimated.

11. Delivery Dates and Times

Any delivery date, timeframe, or window provided by us is an estimate only unless expressly agreed by us in writing as a guaranteed service.

We do not warrant, represent, or guarantee that goods will be delivered:

on a specific day,
at a specific time,
within a specific hour,
before builders arrive,
before contractors attend,
or in time for any installation, fitting, project milestone, or third-party booking,

unless this has been expressly agreed by us in writing as a guaranteed delivery obligation.

You acknowledge that delivery estimates are dependent on a range of factors outside our reasonable control, including:

courier schedules,
depot delays,
routing issues,
failed scans,
traffic,
vehicle breakdowns,
operational disruption,
adverse weather,
staff shortages,
temporary drivers,
seasonal demand,
public holidays,
bank holidays,
access issues,
partial consignments,
lost parcels,
damage in transit,
and force majeure events.

12. Third-Party Couriers

We may use third-party couriers, pallet networks, haulage providers, parcel carriers, or other delivery contractors to fulfil deliveries.

Where a third-party courier is used:

we will use reasonable care in selecting and instructing the courier,
but courier operations remain outside our direct control.

Courier tracking, ETA notices, route updates, verbal estimates, and delivery windows are provided for convenience only and may change without notice.

Any delivery information passed on by us from the courier is treated as information only and not as a contractual guarantee.

If a courier gives an estimate, this remains an estimate even if it is communicated by us to you.

13. No Reliance on Delivery Estimates

You must not rely on any estimated delivery date, estimated delivery window, or courier ETA as a basis for:

booking builders,
arranging installers,
retaining labour onsite,
scheduling contractors,
arranging subcontractors,
booking plant or equipment,
hiring vehicles,
taking time off work,
arranging removals,
or committing to any other cost or third-party service.

Any such arrangements are made entirely at your own risk unless we have expressly accepted responsibility for them in writing before the order is placed.

14. Installation, Fitting, Labour, and Site Attendance

You must not arrange fitting, installation, builders, tradesmen, contractors, labour, or site attendance until:

all goods have been physically delivered,
the goods have been checked by you,
and you are satisfied that the delivery is complete and suitable to proceed.

We shall not be liable for:

wasted labour,
contractor call-out charges,
installer charges,
retained labour costs,
aborted visits,
rescheduling fees,
project delay costs,
site downtime,
management time,
plant hire costs,
or any other losses arising because labour or contractors were booked, retained, or attended before goods were physically received and checked.

This applies whether or not:

you informed us that the order was urgent,
the delivery was expected on a certain day,
a courier gave an estimated arrival time,
or a member of our staff passed on a courier estimate.

If you wish us to consider accepting responsibility for any special delivery-critical arrangement, you must notify us in writing before placing the order and we must expressly agree in writing to accept that responsibility. Unless we do so, no such responsibility is accepted.

15. Special Circumstances and Customer Responsibility to Disclose

If your order is subject to any unusual, urgent, time-critical, commercially sensitive, installation-linked, or special circumstances, you must tell us in writing before placing the order.

This includes, without limitation:

booked fitters,
retained builders,
installation deadlines,
project-critical dates,
penalty clauses with third parties,
crane bookings,
restricted site access windows,
and any costs that may arise if delivery is delayed.

If you do not clearly disclose these matters in writing before the contract is formed, we shall not be treated as having knowledge of them and shall not be liable for losses associated with them.

16. Failed Delivery, Missed Delivery, and Re-Delivery

You must ensure that:

the delivery address is accurate,
someone is available where required,
access is safe and suitable,
and any site-specific requirements are communicated in advance.

If delivery fails due to:

incorrect address,
restricted access,
absence,
refusal,
inability to unload safely,
or any circumstance attributable to you,

we may charge for:

re-delivery,
storage,
return,
wasted journey,
or additional handling.

If delivery is delayed by the courier or a third party, we will use reasonable efforts to assist in obtaining an update, but we are not obliged to provide compensation for delay beyond your statutory rights and any specific written agreement we have made.

17. Partial Delivery and Part Consignments

Orders may be delivered in instalments, part consignments, or separate deliveries.

A delay to one part of an order does not automatically entitle you to reject the whole order unless:

the goods are materially incomplete for their intended use,
and your legal rights require otherwise.

You must not assume that all goods will arrive simultaneously unless we have expressly confirmed this in writing.

18. Inspection on Delivery

You must inspect the goods as soon as reasonably possible after delivery.

You should check:

quantity,
visible condition,
packaging,
and whether the goods appear to match your order.

If there is any visible damage, shortage, or issue apparent on delivery, you should:

note this on the delivery record where possible,
take photographs,
and notify us promptly in writing.

Failure to inspect immediately does not remove your statutory rights, but prompt inspection helps us investigate and resolve matters effectively.

19. Risk and Title

Risk in the goods passes to you on delivery.

Title to the goods remains with us until we have received payment in full in cleared funds for:

the goods,
delivery charges,
and any other sums due.

Until title passes, you must:

store the goods separately where reasonably possible,
keep them in good condition,
and not sell, dispose of, or encumber them.

20. Cancellations Before Dispatch

If you wish to cancel an order before dispatch, please contact us immediately.

If we have not yet accepted the order, we may simply cancel and refund payment.

If the order has been accepted but not yet dispatched, we may allow cancellation subject to reasonable charges for:

picking,
packing,
handling,
processing,
special order costs,
and any non-recoverable costs already incurred.

Made-to-order, bespoke, special-order, cut-to-size, or non-standard goods may not be cancellable once processing has begun.

21. Consumer Cancellation Rights

Where you are a consumer purchasing at a distance, you may have cancellation rights under the Consumer Contracts Regulations, subject to legal exceptions.

These rights may not apply, or may be limited, for:

bespoke goods,
made-to-measure goods,
custom-cut goods,
personalised goods,
or goods liable to deteriorate or become mixed inseparably after delivery.

Nothing in these Terms removes your statutory cancellation rights where they legally apply.

22. Returns

If you wish to return goods, you must contact us first in writing.

Returned goods must, where applicable:

be unused,
be in re-saleable condition,
be complete,
and be returned in original or appropriate packaging.

We may make deductions or refuse non-fault returns where goods are:

used,
damaged after delivery,
incomplete,
not in re-saleable condition,
or returned without prior agreement where required.

Return carriage for non-fault returns may be at your cost unless otherwise agreed.

23. Faulty, Damaged, or Incorrect Goods

Nothing in these Terms affects your legal rights where goods are faulty, not as described, or not of satisfactory quality.

If you believe goods are faulty, damaged in a way not caused after delivery, or incorrect, you must notify us as soon as reasonably possible with:

your order details,
a description of the issue,
photographs where possible,
and any other relevant information.

We may inspect the goods, request evidence, or require return before determining the appropriate remedy.

Where goods are confirmed to be faulty or not as described, we will provide a remedy in accordance with your legal rights, which may include repair, replacement, price reduction, or refund as applicable.

24. Delayed Delivery Remedies

If goods are delayed, your remedies will be determined in accordance with:

the contract terms,
the delivery service purchased,
and your statutory consumer rights where applicable.

Where a delivery is delayed and you are legally entitled to a remedy, that remedy will usually be limited to one or more of the following:

waiting a further reasonable period,
replacement or re-delivery where appropriate,
refund of delivery charges where legally due,
cancellation and refund where legally due.

We shall not be liable for wider consequential losses unless we have expressly accepted such liability in writing.

25. No Verbal Variation / Entire Agreement

These Terms, together with any written quotation and written order confirmation, form the entire agreement between you and us.

You acknowledge that you have not relied on any verbal statement, estimate, opinion, assurance, or representation that is not confirmed in writing by us.

No oral statement by any member of staff, driver, courier, contractor, or representative shall:

amount to a contractual guarantee,
vary these Terms,
create liability for special loss,
or alter the delivery service purchased,

unless confirmed by us in writing.

26. Communication Records

We may keep records of communications for customer service, training, evidential, operational, compliance, and dispute resolution purposes.

You should also keep copies of your order documents and written communications with us.

If there is any dispute as to what was said verbally, written records and contract documents will take priority wherever legally permitted.

27. Human Error, Administrative Error, and Obvious Mistakes

While we take reasonable care in the operation of our business, errors may occasionally occur, including:

clerical errors,
administrative errors,
pricing errors,
stock errors,
description errors,
communication errors,
invoicing errors,
dispatch errors,
and data entry mistakes.

We reserve the right to correct any such error where it is obvious, genuine, and made in good faith.

We shall not be bound by an obvious error or omission where a reasonable person would understand that a mistake has been made.

Nothing in this clause excludes liability where the law does not permit it to be excluded.

28. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by our negligence,
fraud or fraudulent misrepresentation,
breach of your statutory consumer rights,
or any other liability that cannot lawfully be excluded or limited.

Subject to the above, and to the fullest extent permitted by law, we shall not be liable for:

loss of profit,
loss of revenue,
loss of business,
loss of contracts,
loss of anticipated savings,
loss of goodwill,
loss of opportunity,
project delay,
contractor costs,
installer charges,
labour charges,
site downtime,
management time,
accommodation costs,
travel costs,
third-party charges,
or any indirect, consequential, incidental, special, or economic loss,

arising from:

delay in delivery,
non-delivery,
part delivery,
courier issues,
misuse of goods,
late installation,
reliance on estimated timings,
or any act or omission of a third-party carrier or contractor,

unless we have expressly accepted such liability in writing.

To the fullest extent permitted by law, our total liability arising from any order shall not exceed the amount actually paid by you for the goods and delivery to which the claim relates.

29. Customer Duty to Mitigate

You must take reasonable steps to reduce or avoid loss.

Without limitation, you must not:

book or retain installers before delivery,
continue incurring unnecessary third-party charges after becoming aware of delay,
refuse reasonable remedies offered by us,
or otherwise increase losses that could reasonably be avoided.

We shall not be liable for any loss that you could have reasonably avoided or reduced.

30. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including:

acts of God,
flood,
fire,
snow,
storm,
epidemic,
pandemic,
war,
terrorism,
civil unrest,
governmental action,
border delays,
strikes,
labour shortages,
fuel shortages,
carrier disruption,
supply chain issues,
cyber incidents,
utility outages,
road closures,
transport breakdown,
depot issues,
staff illness,
temporary staffing issues,
and other events outside our reasonable control.

Where such an event occurs, time for performance shall be extended by a reasonable period.

31. Use of the Website

You agree not to use our website:

unlawfully,
fraudulently,
abusively,
in a way that could damage our business,
or in breach of any applicable law.

We may suspend or restrict website access where reasonably necessary for maintenance, security, legal compliance, or operational reasons.

32. Intellectual Property

All content on our website, including text, images, logos, graphics, layout, and design, is owned by us or licensed to us.

You may not copy, reproduce, distribute, modify, publish, or exploit any website content without our prior written consent.

33. Third-Party Links and Tools

Our website may include links to third-party websites or tools. These are provided for convenience only.

We are not responsible for:

third-party website content,
availability,
security,
terms,
or any loss arising from your use of third-party websites or tools.

34. Customer Conduct and Communication

We are committed to dealing with customers fairly and professionally.

We do not tolerate abusive, threatening, aggressive, discriminatory, excessive, or disruptive conduct toward our staff, contractors, or representatives.

Where we reasonably consider that communication has become excessive, harassing, abusive, or disruptive, we reserve the right to:

require communication in writing only,
refuse to engage by telephone,
limit responses to reasonable intervals,
refuse service where lawful,
cancel unaccepted orders,
and retain records of communications.

This clause does not affect your legal rights, but allows us to manage communications in a fair and proportionate way.

35. Complaints Procedure

If you wish to make a complaint, please submit it in writing with:

your name,
order number,
delivery address,
details of the issue,
and any supporting evidence.

We will investigate and respond within a reasonable time.

You must give us a fair opportunity to review and address any complaint before commencing formal proceedings, unless the law states otherwise.

36. Data Protection and Privacy

Any personal information you provide to us will be processed in accordance with our Privacy Policy and applicable data protection law.

You should read our Privacy Policy for full details of how we collect, use, store, and protect your data.

37. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part shall be deemed severed and the remainder of the Terms shall remain in full force and effect.

38. Waiver

If we delay or fail to enforce any right under these Terms, this shall not amount to a waiver of that right.

Any waiver must be in writing.

39. Assignment

We may assign, transfer, subcontract, or otherwise deal with any of our rights and obligations under these Terms.

You may not assign or transfer your rights or obligations without our prior written consent.

40. Changes to These Terms

We reserve the right to amend these Terms from time to time.

The Terms that apply to your order will be the version in force at the time your contract with us is formed, unless the law requires otherwise.

Updated Terms may be published on our website at any time.

41. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the law of England and Wales.

The courts of England and Wales shall have jurisdiction, save that consumers may also have rights to bring proceedings in the courts applicable to their place of residence where the law provides.