20-year warranty on all composite fencing products

Made from recycled wood fibres and plastic

No painting or staining required

Built to withstand extreme weather conditions

Designed for contemporary outdoor spaces

Privacy Policy

At Love Your Fence (“we,” “us,” “our”), we are committed to protecting the privacy of all users (“you,” “your”) of our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data. By accessing or using our website, you consent to the practices described herein.

This Privacy Policy should be read in conjunction with our Terms and Conditions.

  1. Definitions and Interpretation

In this Privacy Policy:

  • Data: Refers to any information you provide to us or that we collect from you that relates to an identifiable individual, in line with applicable data protection laws.
  • Cookies: Small text files placed on your device to enhance website functionality or collect analytics data.
  • Data Controller: Love Your Fence, which determines the purposes and means of processing your data.
  • Data Protection Laws: Includes the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable data protection regulations.
  • Website: The website you are currently using, including its subdomains unless otherwise stated.
  • User: Any individual accessing our website who is not employed by Love Your Fence or providing services on our behalf.
  1. Scope of This Policy

This Privacy Policy applies to all data collected by Love Your Fence through your use of this website. It does not extend to any third-party websites linked through our website. Users are advised to review the privacy policies of third-party websites before sharing their data.

  1. Data We Collect

We may collect and process the following types of data:

  1. Provided by You:
    • Name, contact details (email, phone), address, and payment information.
    • Feedback, inquiries, and communication records.
  2. Automatically Collected:
    • IP address, browser type and version, operating system, and interaction data.
    • URLs of referral sources, session activity, and exit pages.
  3. From Third Parties:
    • Payment details through providers like Klarna or Adyen.
    • Marketing and analytics data via platforms such as Google Analytics and Facebook Ads.
  1. How We Collect Data

We collect data through:

  • Direct Input: When you complete forms, create accounts, or place orders.
  • Automated Tracking: Via cookies and server logs to monitor website activity and usage patterns.
  1. How We Use Your Data

We process your data to:

  • Fulfill orders and manage transactions.
  • Improve our products, services, and website functionality.
  • Communicate updates, promotions, and marketing (with consent).
  • Comply with legal and regulatory requirements.

Retention: Data is retained only as long as necessary to fulfil these purposes or comply with legal obligations.

  1. Legal Basis for Processing

We process your data based on:

  • Consent: For marketing communications and certain cookies.
  • Contractual Necessity: To fulfil orders or provide services.
  • Legal Obligations: For regulatory compliance.
  • Legitimate Interests: To enhance security, improve services, and analyse website usage.
  1. Sharing Your Data

We may share your data with:

  • Service Providers: To process payments, deliver goods, and provide analytics or marketing services.
  • Business Partners: For operational and customer support purposes.
  • Legal Authorities: To comply with legal or regulatory requirements.

All third-party processors are required to adhere to data protection standards.

  1. Your Rights

Under applicable data protection laws, you have the right to:

  • Access: Request a copy of your personal data.
  • Rectify: Correct inaccurate or incomplete data.
  • Erase: Request deletion of your data (subject to legal constraints).
  • Restrict: Limit the processing of your data.
  • Portability: Transfer your data to another service provider.
  • Object: Opt out of data processing for direct marketing.
  • Withdraw Consent: Revoke previously given consent for processing.

To exercise your rights, contact us at enquiries@loveyourfence.co.uk.

  1. Cookies

Cookies are used to:

  • Enable website functionality (e.g., login, shopping cart).
  • Analyse usage patterns (e.g., Google Analytics).
  • Display targeted advertisements (e.g., Facebook Ads).

You can manage cookie preferences through your browser settings or our cookie banner. For more information, visit AboutCookies.org.

  1. Security

We implement technical and organisational measures to protect your data, including:

  • Encryption of sensitive data.
  • Secure servers with restricted access.
  • Regular monitoring for potential breaches.

If you suspect unauthorised access or misuse of your data, contact us at enquiries@loveyourfence.co.uk.

  1. Third-Party Websites

Our website may contain links to external websites. Love Your Fence is not responsible for the privacy practices or content of third-party websites. Review their privacy policies before providing personal data.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and your continued use of the website signifies acceptance of the revised terms.

  1. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:
Love Your Fence
Email: enquiries@loveyourfence.co.uk
Phone: 01543 387710

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